FAQ

FAQ

FAQ


Welcome to F319! If this is your first time shopping with us, we suggest you spend a few minutes reading this guide for a better shopping experience. 


ABOUT US


Fashion319 is an online platform that has products from much known and excellent quality suppliers in China. We promise to provide items with the best styles, prices, and customer service.


Different from other agent sites, we directly manage goods on our website and you do not need to find an agent for your order. We strive to offer you a comprehensive and coherent shopping experience with no complicated rules and processes.


No worries about possible customs detention: If your goods are detained due to customs reasons, we will refund the full amount to your account


Quality Assurance: We will email confirmation of the physical details of the product. Before the goods are sent overseas, you will receive six high-quality pictures of the goods for free, showing the front, back, and side details of the goods. Only after you are confirmed with those pictures, we will deliver it to you. However, if you do not respond to the QC email/message for over 72 hours, we have to start the shipping process.


Cost-Effective: spend the least money to buy the best quality products. F319 relies on strong relationships with domestic and foreign high-quality manufacturers to provide you with high-quality products at incredibly low prices.


Efficient customer service: Private customer service will be assigned to you on Whatsapp at your command. If you prefer a real person to speak with rather than contacting by emails, please contact our WhatsApp provided below. We will always be here for any questions for both pre-sale and after-sale issues. 


CUSTOMER SERVICE


You can contact our customer service team via email, WhatsApp, and Wechat.


Email: 201785127@qq.com; 24/7, twenty-four hours a day, seven days a week

WhatsApp: +8619972665564; our working time is GMT+8,9:00 am 22:00 pm

WeChat: fashion_com; our working time is GMT+8,9:00 am 22:00 pm

Skype: https://join.skype.com/invite/YhV3sk0ikZka,9:00 am – 22:00 pm

All three contact methods above can also be found on the right side float window of our website. 


SHOPPING GUIDE


First, Sign Up

a. Click the   icon on the top right

b. Click Create an account on the new page

c. After successfully signed up, click  Shipping Address to add shipping address information


Second, search

a. There are three ways to do research. First, you can explore our product categories from the top menu. If you prefer to search by brand, you can go under each category and click on the brand name you like. We only put the major brands on the first page of each category, and you may click more brands if you did not find your loved ones. Last but not least, we just launched a new feature for sneakers and bags so that you can search for their official item number. If you find this new feature useful, please tell us and we will strive to make it available for other products as well.

a) Click the product you like, and explore the product details

b) Click  see albums, you will be direct to the Yupoo albums to see more detailed pictures

c) You can explore factory photos of other products in our album, too. You can easily find them on www.fashion319.com by searching the item number shown in the album.


Third, Checkout

a. How to checkout the items you want   

When you want to checkout, click “buy now” to buy the selected item ONLY or click “add to cart” to check our later with other products in the cart. 

Please double check the color and size before you submit your order. If you need any assistance to make the decision, please contact our customer service.


b. Enter the checkout page  

Left anything you want us to know in the lower left “Order Comment” box. After confirming all information is correct, click “Determine Order” on the lower right corner to receive an email notification from us. 


You will now enter the payment page. You can select either Paypal or Westernunion to pay your order. You will receive a payment confirmation email after you successfully pay. If you did not receive it, please contact us ASAP.


SIZE

Some products have separate standard size tables (see specific product details page) for your comparison. The size is measured manually, so there may be slight errors. We will make a prompt on the product detail page if the size is special. Please choose according to your actual situation. If you are still in doubt, please contact our customer service.


PAYMENT


We currently accept Paypal and Westernunion as payment methods. 


Pay with Paypal

a. Select “Paypal” on the payment page

b. Login into your own PayPal account and confirm your payment

c. Receive your payment confirmation email


Pay with Western Union

We encourage you to use this method since we will provide 5% off  on your next order if you choose WesternUnion. If you choose WU, please make sure you follow all eight steps to make a complete payment. If you have any questions, please contact our customer service.


Step1: After Selecting the WesternUnion payment method, you will see the page of our receiver information below.



Step2: Open the official website of Western Union https://www.westernunion.com/us/en/home.html and sign up if you do not have an existing account. Select send money online and enter the order amount F319 web showed in step 1.




Step3: We want to receive your money by bank account. Therefore, please select the bank account.

This step is important. However, you may decide how do you pay your money, either pay online or pay cash in store. We recommend you to pay online for the most convenience. If you use a bank account to pay us, you will not be charged for any transaction fees. 




Step4: Enter the receiver information, as we provided below. Our Bank Account Number is  6221805200006524606



Step5: Complete your profile. This step is required by Western Union if you are the first-time user. This step may take a few minutes. 



Step6: After completing all previous steps, you will receive the Review and Confirm page. CAUTION: THIS PAGE IS NOT A RECEIPT. You need to check all the information and click Continue button at the bottom of this page. If you did not enter the correct information as below, we do not take any responsibility for possible financial loss