FAQ

FAQ


Welcome to F319! If this is your first time shopping with us, we suggest you spend a few minutes reading this guide for a better shopping experience. 


ABOUT US


Fashion319 is an online platform that has products from much known and excellent quality suppliers in China. We promise to provide items with the best styles, prices, and customer service.


Different from other agent sites, we directly manage goods on our website and you do not need to find an agent for your order. We strive to offer you a comprehensive and coherent shopping experience with no complicated rules and processes.


Quality Assurance: We will email confirmation of the physical details of the product. Before the goods are sent overseas, you will receive six high-quality pictures of the goods for free, showing the front, back, and side details of the goods. Only after you are confirmed with those pictures, we will deliver it to you. However, if you do not respond to the QC email/message for over 72 hours, we have to start the shipping process.


Cost-Effective: spend the least money to buy the best quality products. F319 relies on strong relationships with domestic and foreign high-quality manufacturers to provide you with high-quality products at incredibly low prices.


Efficient customer service: Private customer service will be assigned to you on Whatsapp at your command. If you prefer a real person to speak with rather than contacting by email, please contact our WhatsApp provided below. We will always be here for any questions for both pre-sale and after-sale issues. 


CUSTOMER SERVICE


You can contact our customer service team via email, WhatsApp, and Wechat. Please be aware that if the package is detented by custom due to customer's special requests, we are not responsible for your loss. (including but not limited to: keeping original packaging, including a receipt, including full-packaging, or putting everything in a super big package. )


Email: fashion319official@gmail.com 24/7, twenty-four hours a day, seven days a week

Skype: https://join.skype.com/invite/YhV3sk0ikZka,9:00 am – 22:00 pm


SHOPPING GUIDE


First, Sign Up

a. Click the   icon on the top right

b. Click Create an account on the new page

c. After successfully signed up, click  Shipping Address to add shipping address information


Second, search

a. There are three ways to do research. First, you can explore our product categories from the top menu. If you prefer to search by brand, you can go under each category and click on the brand name you like. We only put the major brands on the first page of each category, and you may click more brands if you did not find your loved ones. Last but not least, we just launched a new feature for sneakers and bags so that you can search for their official item number. If you find this new feature useful, please tell us and we will strive to make it available for other products as well.

a) Click the product you like, and explore the product details

b) Click  see albums, you will be direct to the Yupoo albums to see more detailed pictures

c) You can explore factory photos of other products in our album, too. You can easily find them on www.fashion319.com by searching the item number shown in the album.


Third, Checkout

a. How to checkout the items you want   

When you want to checkout, click “buy now” to buy the selected item ONLY or click “add to cart” to check our later with other products in the cart. 

Please double check the color and size before you submit your order. If you need any assistance to make the decision, please contact our customer service.


b. Enter the checkout page  

Left anything you want us to know in the lower left “Order Comment” box. After confirming all information is correct, click “Determine Order” on the lower right corner to receive an email notification from us. 


You will now enter the payment page. You can select either Paypal to pay for your order. You will receive a payment confirmation email after you successfully pay. If you did not receive it, please contact us ASAP.


SIZE

Some products have separate standard size tables (see specific product details page) for your comparison. The size is measured manually, so there may be slight errors. We will make a prompt on the product detail page if the size is special. Please choose according to your actual situation. If you are still in doubt, please contact our customer service.


PAYMENT


Please follow the steps to complete your payment via Paypal. If you have any questions about your payment, please email us at fashion319official@gmail.com (DO NOT PAY TO THIS EMAIL ADDRESS, ONLY FOR CUSTOMER SERVICE PURPOSE)


Pay with Paypal

a. Select “Paypal” on the payment page

b. Login into your own PayPal account and confirm your payment

c. Receive your payment confirmation email


Pay with Western Union


You have to follow all 8 steps to make sure your transaction is complete. If you have any questions, please contact our customer service. 


Step1: After Selecting the WesternUnion payment method, you will see the page of our receiver information below.



Step2: Open the official website of Western Union https://www.westernunion.com/us/en/home.html and sign up if you do not have an existing account. Select send money online and enter the order amount F319 web showed in step 1



Step3: We want to receive your money by bank account. Therefore, please select bank account.

This step is important. However, you may decide how do you pay your money, either pay online or pay cash in the store. We recommend you to pay online for the most convenience. If you use a bank account to pay us, you will not be charged for any transaction fees. 


Step4: Enter the receiver information, as we provided below.

Bank Account Number: 6221805200006524606

Name: Huiling Deng

Address: 1 Dexin Rd, Shashi District, Jingzhou, Hubei

Zipcode: 434000

Phone: 13397226699


Step5: Complete your profile. This step is required by Western Union if you are a first-time user. This step may take few minutes. 



Step6: After completing all previous steps, you will receive the Review and Confirm page. CAUTION: THIS PAGE IS NOT A RECEIPT. You need to check all the information and click the Continue button at the bottom of this page. If you did not enter the correct information as below, we do not take any responsibility for the possible financial loss.




Step7: You will see the receipt page below after completing the last “review and confirm page”. PLEASE SAVE this page and make sure you have the receipt sent to your email address. We need you to forward that email to fashion319official@gmail.com in next step


Step8: You will see the email from Westernunion about your payment. Just FORWARD this email to fashion319official@gmail.com, with your order number, order amount, and your F319 account name(usually in the form of an email address). This step is important because it makes most convenient for our employees to update and respond to your order status. 




SHIPPING


Packaging

We will provide you the package box, packaging bag, and dust bag unless you provided a special request. The outer packaging box will be cardboard or normal plastic packaging. If you have a special packaging request, please put in the “Oder Comment” area before you pay or contact our customer service directly. We will do our best to satisfy your request. 


Understand your freight

Our freight service includes three stages. It will cost 15-25 days to arrive in your country depending on the different shipping methods.

Stage 1: Factory --> Warehouse in China; takes 3-5 days

Stage 2: Arrives Chinese warehouse and ready for quality check process; takes 1-3 days to wait for your response.

Before we start the overseas shipping process, you will receive six high-quality photos of your order, including the front, back, and side details of every product in your order. If you are not satisfied, please notify us by replying to the email ASAP to avoid unnecessary disputes and international returns. After you received our quality check email, please respond within 48 hours to confirm your order. If we did not receive the reply in 48 hours, we will ship your order by default to your address.  

Stage 3: Ship the order from the Chinese warehouse to the destination country. This stage will take around 7 - 20 days depending on the selected shipping method and custom response.


Track Your Order

If you want to track a specific order, you may click “TRACK ORDER” to find the latest parcel location in order details.

In addition, you can also visit https://t.17track.net/en and enter the tracking number we provided to locate your parcel. 

The result is for reference ONLY. Considering the worldwide COVID-19 emergency, possible custom examination, and weather conditions, the parcel may arrive later than expected.

If you are time-sensitive about the logistic, please make the purchase as early as possible. We do not make a time guarantee.

Shipping Limitations:

International Shipping Limitation: The international shipping service is provided by third-party logistics providers. We cannot control factors like the shipping time, the item limitation, and the customs tax, however, we will try our best to help you if there is any problem.


 

Shipping Fee Calculation



Types of Delivery

Features

volumetric weight

Time Estimate to your countrys custom

EMS

Fast Customs Clearance, Reasonable Speed, and Service. Easy to be taxed in Germany and Spain. When the unilateral length of the package is greater than 60CM, the volume weight is calculated: When the weight is greater than the volume weight, it is billed according to the volume weight(length cm * wide cm * high cm/6000).

None

7-25days

 

EUB(E-Packet)

easy customs clearance, high cost-effective, unable to provide signing information, and additional service inquiries such as loss, delay, damage compensation, inspection, etc. High-value items are not suggested to ship, refer to for Insurance and compensation Policy. The parcel will be handed over to the post office(Germany, DHL PAKET)One side of the parcel ≤60cm, length+width+height≤90cm.

None

20-50days

DHL

Aging fast, reasonable price, free bunker Adjustment Surcharge, but the volumetric weight will be calculated. Length longer than 300 cm are not available. Battery items are not available. NTC is to be required when Shipping the goods such as Mobilephone/communication equipment/data transmission equipment

(L×W×H)/5000

7-15days

 

USPS

(FOR the US and Canada ONLY)

 Fast at a reasonable price, free bunker Adjustment Surcharge, but the volumetric weight will be calculated. Length longer than 300 cm are not available. Battery items are not available.  NTC is to be required when Shipping the goods such as Mobilephone/communication equipment/data transmission equipment

 

10-20days


Here are our shipping cost calculation for your reference,

US Shipping Fares

 

First Weight

additional weight

Time Estimate to your countrys custom

EUB(E-Packet)(100g)

$5.5

$2

20-50days

DHL(500g)


7-15days

EMS(500g)

$32.5

$12

7-25days

USPS(500g)

$15.5

$7.5

10-20days


UK Shipping Fares

 

First Weight

additional weight

Time Estimate to your countrys custom

EUB(E-Packet)(100g)

$5

$1.5

20-50days

DHL(500g)


7-15days

EMS(500g)

$29

$8.5

7-25days


Canada Shipping Fares

 

First Weight

additional weight

Time Estimate to your countrys custom

E-PACKET(100g)

$6

$2

20-50days

DHL(500g)


7-15days

EMS(500g)

$32.5

$9.5

7-24days

Canada Post(500g)

$17

$8

10-20days


Australia Shipping Fares

 

First Weight

additional weight

Time Estimate to your countrys custom

EUB(E-Packet)(100g)

$5.5

$1.5

20-50days

DHL(500g)

7-15days

EMS(500g)

$25.5

$9

7-25days


France Shipping Fares

 

First Weight

additional weight

Time Estimate to your countrys custom

EUB(E-Packet)(100g)

$4.5

$1.5

20-50days

DHL(500g)


7-15days

EMS(500g)

$28.5

$8

7-25days


Germany Shipping Fares

 

First Weight

additional weight

Time Estimate to your countrys custom

EUB(E-Packet)(100g)

$4.5

$1.5

20-50days

DHL(500g)

7-15days

EMS(500g)

$30

$8.5

7-25days


Ireland Shipping Fares

 

First Weight

additional weight

Time Estimate to your countrys custom

EUB(E-Packet)(100g)

$5.50

$1.5

20-50days

DHL(500g)


7-15days

EMS(500g)

$22.5

$6

7-25days


1. If the third-party shipping company charges extra cost according to volumetric weight, we will automatically switch to another company with a similar delivery time to avoid the extra cost. 

The shipping fee will be calculated using the actual/estimated weight of the parcel for different lines and the shipping fee varies for different destination countries. If the company calculates fees by volume and the volumetric weight is larger than the actual weight, the shipping company will charge according to the volumetric weight and thus increase the cost. Specifically, if the volumetric weight of the package is 3 times the additional weight or more than the estimated weight, they may charge extra cost. Therefore, in order to avoid the inconvenience of extra cost, we will switch with a shipping company that has a similar delivery time for free. If the volumetric weight of the package is 3 times an additional weight less than the estimated weight, we will not make any change to your shipping company. If this action caused custom detention(not very likely), we will take to responsibility for your loss, which is the value of your parcel plus shipping fees. 


2. Part of the delivery methods may be taxed or their customs clearance may be longer 

Canada, European customs are strict in package inspection. Businesses express such as DHL, UPS, have a large chance to be taxed. The parcel shipped by Canada Preferential line exceeded 5kg or their declared value is higher than tax exemption may be taxed and charged customs clearance fees (about US$10). The cost needs to be paid by the recipient.


3. Extra postage needs to be charged for remote areas in tax-freeline


For parcels to the United Kingdom, the zip code begins with the following letters and is subject to a 50RMB/ticket remote surcharged: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25, When uploading an order, please carefully check whether it belongs to these remote areas.